After your stay is completed, we’d love to hear your feedback and any suggestion you may have for future visit.  Thank you for your time and your stay at University Inn Hotel!

Hotel Accommodations Survey


My reservation was handled courteously and correctly:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The overall price of my stay was reasonable:
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Check-In

My reservation was in the system correctly:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The check-in process was timely and efficient:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The check-in staff was courteous:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

Guest Room

My room was furnished appropriately:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

My bed and bedding were comfortable:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

My room was clean, comfortable, and well maintained:
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Guest Staff

The guest staff was prompt, reliable, and friendly:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The guest staff was knowledgeable and fully answered my questions about the area:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The front desk was courteous and helpful:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

Housekeeping staff was friendly and reliable:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

Management was available to solve problems:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

Room service requests such as extra amenities, towels, etc. were answered in a timely and efficient manner:
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Food and Dining

The food and dining/lobby area was clean and well maintained:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The breakfast food quality was good:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

The staff was able to help me find local dining and information:
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Amenities

Hotel amenities (exercise room, laundry room, breakfast bar) were clean, attractive, and properly equipped:
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Meeting Space

Did you utilize our meeting space?
 Yes* No

*If yes, please answer the following two questions:

Was the food order and space setup correctly?
 Strongly Agree Agree Neutral Disagree Strongly Disagree

Was the staff accommodating to your meeting needs?
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Check Out

The check-out process was timely and efficient:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

I received a complete and accurate bill:
 Strongly Agree Agree Neutral Disagree Strongly Disagree


Overall

The hotel exceeded my expectations:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

I would stay at this hotel if I returned to this area:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

I would recommend this hotel to a friend:
 Strongly Agree Agree Neutral Disagree Strongly Disagree

If not, please list your reason why:

How did you hear about this hotel?

What was your purpose of visit?

Was there a particular staff member(s) who provided you with excellent service?

Additional Comments or Suggestions:


Your Information:

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